Welcome to the Blogging World
Admittedly I am very late to the blogosphere which is odd as I am typically fairly cutting edge especially when it comes to technology. Though I have “consumed” a great deal of content over the years by following others and participating in various telecom specific discussions on sites like DSL Reports; I never took a significant jump into the conversation. With a desire to respond in more detail (beyond 140 characters) to others and share some hopefully insightful thoughts with the community around telecom, technology, marketing, customer service and life in general I finally decided it was better late then never.
Throughout my career I have always felt very strong about conducting business (both professional and personal) in a very transparent and open manner. By doing so you build trust and loyalty with your clients, partners and colleagues and ultimately create a sense of community. This can be crucial in building a business especially one that is customer service driven and revolves around recurring revenue with long lasting relationships. I attribute a significant focus on building that sense of community as one of the reasons for the past and continued success of DSL Extreme which is now one of the largest independent wholesale broadband providers in the US. Though the views posted on this site are my own and not a direct reflection upon any organization that I participate in; I hope that blog will give me an opportunity to share my thoughts at a more personal level.
I am looking forward to joining the conversation and welcome/appreciate feedback, suggestions and open discussion.